Tools & Add-ons


General


EPO CustomerCareReport. With this addon you can generate CustomerCare reports using a ODBC connection. An example Access database is included with a few default reports. All CustomerCare data is accessible to create your own custom-made reports if wanted. Refer to the readme.txt for instructions. 

EPO client starter. A small commandfile which you can use to "automate" the client update process. It works quite simple and it is based on the fact that the EPO clients (user, viewer, read only client or business manager client) not neccessarily have to be installed but that it is sufficient to just copy the whole client directory.

Version 5.X

EPODBCount: tool for counting size of individual probe data files (for database maintenace purposes).

Default Configuration. How to install the EPO probes with a default configuration (in dutch)

Fixed length Escalation Mail Description Field. Some services require a fixed e-mail description field...

EPO Simple Report example. A small example how to use the generic EPO report engine. See this thread (dutch) for the description.

EPO RepeatingTask. With this addon you can insert repeating tasks into the helpdesk module CustomerCare automatically. These tasks are based on an existing registration that is used as a template. This addon can be scheduled using Windows Task Scheduler to schedule repeating tasks for every day, week or month.
 

Version 4.X

EPO client starter. A small commandfile which you can use to "automate" the client update process. It works quite simple and it is based on the fact that the EPO clients (user, viewer, read only client or business manager client) not neccessarily have to be installed but that it is sufficient to just copy the whole client directory.

Excel2EPO. With this tool you can read and monitor data from Excel sheets. If scheduled with the EPO External Probe the specified cell values are read periodically from Excel and made available within EPO. There are 3 examples included: one showing how to monitor project hours, one showing how to monitor Sales figures and one funny example (the EPO Clock) showing how spreadsheet values dynamicaly appear in EPO.
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Example -.

EPO RepeatingTask. With this addon you can insert repeating tasks into the helpdesk module CustomerCare automatically. These tasks are based on an existing registration that is used as a template. This addon can be scheduled using Windows Task Scheduler to schedule repeating tasks for every day, week or month.

Reset Operators. If logon to EPO 4.2 is prohibited because the operators in EPO do not have network permission, (using this addon) you can reset the EPO security to local network security by clearing the username of the operator(s) in EPO.  


Version 4.4

EPO Escalation Manager for EPO 4.4 is available.
NB Since 18 september 2007 email in PDA-format included.
- Example -. 

Tip: there are webservices available on the Internet to "convert" e-mails into SMS-messages.


 

Version 4.3

EPO Escalation Manager . With this module you can specify which notifications should be escalated. In combination with the EPO Mail Gateway you can send an email to one or more recipients. The email contains the escalations of the specified treenodes. Refer to the readme.txt for how to use this module.


Version 4.2

EPO ServerReport. With this addon EPO can generate a report based on CPU-, memory and disk-usage of specified servers for a specified period. Refer to the readme.txt for instructions.
- Example -.
 


 

Version 4.1


EPO Escalation Manager. With this module you can specify which notifications should be escalated. In combination with the EPO Mail Gateway you can send an email to one or more recipients. The email contains the escalations of the specified treenodes. Refer to the readme.txt for how to use this module. Tip: there are webservices available on the Internet to "convert" e-mails into SMS-messages (for example www.gin.nl).

EPO Mail Gateway. With this module EPO can send emails through a SMTP-server. Refer to the readme.txt for how to use this module. This module is intergrated in de 4.2 version.

EPO ServerReport. With this addon EPO can generate a report based on CPU-, memory and disk-usage of specified servers for a specified period. Refer to the readme.txt for instructions.
- Example -.